Frequently Asked Questions
Welcome to our FAQ Page
- Turnaround is UP TO 21-28 working days (excluding weekends, Bank Holidays & business closures). Please allow this time before chasing your orders.
- All orders are sent via Royal Mail Tracking Service (please select your postage upon checkout)
- Due to all items being personalised NO REFUNDS will be issued, replacements will be sent if wrong on my behalf
- Replacements will be sent ONLY of what has been ordered
- All photo evidence must be sent of what is wrong with your order
- Proofs of your order will be sent throughout for you to confirm before printing (if you require this)
- NO items will be replaced if you have confirmed all proofs sent which will be reread back to you providing evidence of what was said
- If there are issues with your order please raise your concern within 3 days or receiving your order. Failure to do so will result in non-rectification, however if you have confirmed all proofs sent and final acceptance of order NO REFUND/replacement will be issued (please see previous point)
- ADD ONS are accepted but please bare in mind this can DELAY your order slightly
- Turnaround starts the next consecutive working day (excluding weekends, Bank Holidays & business closures)
- Discard all packaging provided by myself
- Please ensure all information is sent clearly via email: email@example.com for your personalised orders
- Please ensure all logo's/images are of a clear high resolution. Any issues with your image eg. blurred Slothee Prints will not take responsibility of the end result
- Please ensure all address details are correct upon checkout. If you require an alternative address please email: firstname.lastname@example.org plenty of time before dispatch
- If you have not placed an order within the last 6 months your files will be deleted in order for me to keep my system free from clogging and slowing down
Small Bow Cards: 4"x2.8"
Medium Bow Cards A5: 4.8"x7.4"
Medium Bow Cards A6: 4.4"x6.4"
Long Bow Cards: 8"x3.5"
Daintie/Foe Bow Cards (Medium Curved): 7.4"x4.3"
Daintie/Foe Bow Cards (Medium Straight): 7.4"x3.8"
Daintie/Foe Bow Cards (Large Curved): 9"x6.2"
Daintie/Foe Bow Cards (Large Straight): 8.2"x6.2"
All sizes can be adjusted to your needs please email: email@example.com
- All orders are sent via Royal Mail tracked service.
- International shipping are sent via tracked service.
- Postage is chosen by yourself via the checkout in accordance to amount spent via the website.
- Any other postage costs that differ to what you have chosen will be covered by Slothee Prints.
- Any damages caused during shipment Slothee Prints will not be held responsible for the cause.
- If there are any delays in shipment please use the tracking service via www.royalmail.com/tracking to track your status of your order before contacting.
- For any parcels that are over 2kg will be sent via ParcelForce (supported with Royal Mail).
- Upon returning your order (please refer to terms and conditions in regards to refunds) postage costs are covered at your own expense and refunded once items have been received.
- No returns will be accepted for personalised orders.
- Shipping is processed on working days Monday-Friday (excluding Bank Holidays, Public Holidays, Business Day Closures and weekends)
- Turnaround for orders are UP TO 21-28 working days (excluding weekends, Bank Holidays, Public Holidays, Business Day Closures).
- Turnaround can be reduced dependant on influx of orders during one period.
- Announcements for changes regarding turnaround times will be announced via the main website page or please follow Slothee Prints via Facebook and Instagram.