Frequently Asked Questions

• Turnaround is UP TO 21-28 working days (excluding weekends, Bank Holidays & business closures). Please allow this time before chasing your orders.
• All orders are sent via Royal Mail Tracking Service (please select your postage upon checkout)
• Due to all items being personalised NO REFUNDS will be issued, replacements will be sent if wrong on my behalf
• Replacements will be sent ONLY of what has been ordered
• All photo evidence must be sent of what is wrong with your order
• Proofs of your order will be sent throughout for you to confirm before printing (if you require this)
• NO items will be replaced if you have confirmed all proofs sent which will be reread back to you providing evidence of what was said
• If there are issues with your order please raise your concern within 3 days or receiving your order. Failure to do so will result in non-rectification, however if you have confirmed all proofs sent and final acceptance of order NO REFUND/replacement will be issued (please see previous point)
• ADD ONS are accepted but please bare in mind this can DELAY your order slightly 
• Turnaround starts the next consecutive working day (excluding weekends, Bank Holidays & business closures)
• Discard all packaging provided by myself
• Please ensure all information is sent clearly via email: slotheeprints@hotmail.com for your personalised orders
• Please ensure all logo's/images are of a clear high resolution. Any issues with your image eg. blurred Slothee Prints will not take responsibility of the end result
• Please ensure all address details are correct upon checkout. If you require an alternative address please email: slotheeprints@hotmail.com plenty of time before dispatch
• If you have not placed an order within the last 6 months your files will be deleted in order for me to keep my system free from clogging and slowing down

Small Bow Cards: 4"x2.8"

Medium Bow Cards A5: 4.8"x7.4"

Medium Bow Cards A6: 4.4"x6.4"

Long Bow Cards: 8"x3.5"

Daintie/Foe Bow Cards (Medium Curved): 7.4"x4.3"

Daintie/Foe Bow Cards (Medium Straight): 7.4"x3.8"

Daintie/Foe Bow Cards (Large Curved): 9"x6.2"

Daintie/Foe Bow Cards (Large Straight): 8.2"x6.2"

All sizes can be adjusted to your needs please email: slotheeprints@hotmail.com

• All orders are sent via Royal Mail tracked service. 
• International shipping are sent via tracked service.
• Postage is chosen by yourself via the checkout in accordance to amount spent via the website.
• Any other postage costs that differ to what you have chosen will be covered by Slothee Prints.
• Any damages caused during shipment Slothee Prints will not be held responsible for the cause.
• If there are any delays in shipment please use the tracking service via www.royalmail.com/tracking to track your status of your order before contacting.
• For any parcels that are over 2kg will be sent via ParcelForce (supported with Royal Mail).
• Upon returning your order (please refer to terms and conditions in regards to refunds) postage costs are covered at your own expense and refunded once items have been received.
• No returns will be accepted for personalised orders.
• Shipping is processed on working days Monday-Friday (excluding Bank Holidays, Public Holidays, Business Day Closures and weekends)

• Turnaround for orders are UP TO 21-28 working days (excluding weekends, Bank Holidays, Public Holidays, Business Day Closures).
• Turnaround can be reduced dependant on influx of orders during one period.
• Announcements for changes regarding turnaround times will be announced via the main website page or please follow Slothee Prints via Facebook and Instagram.